Terms and Conditions
This return and refund policy applies to SOFT99 and DIA CHEMICAL products purchased through ubro.lk
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request from your portal or by contacting us. Return requests must be raised within 14 days of the date of delivery.
Valid Reasons to Return an Item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired).
- Delivered product does not match the product description or pictures (i.e. product not as advertised).
- Delivered product does not fit (i.e. size is unsuitable).
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone quality check (1-2 working days), the expected refund processing times are as follows:
|
Payment Method |
Refund Option |
Refund Time |
|
Debit/Credit Card |
Debit/Credit Card Payment Reversal |
5 to 7 Working Days |
|
Cash on Delivery |
Bank Deposit |
3 to 5 Working Days |
|
KOKO |
Debit/Credit Card |
10 Working Days |